Please confirm that you are using the latest version of cardPresso available on our website here.
Also confirm that you are writing the upgrade coupon characters (0-9 & A-F, no O’s or /’s) without any space or error.
If an error occurs, as example – “Security server not responding” – confirm if firewall or proxy isn’t blocking the connection.
If the error persists please e-mail us to email@example.com the coupon .pdf.
Please update cardPresso version to the latest version available for your OS here.
If the license still not being recognized, please go to menu CP » cardPresso License and use the Recover Online/Check for Upgrades button:
Close cardPresso and open it again.
If the issue persists e-mail us to firstname.lastname@example.org the following information:
1. Is the dongle connected in a USB 2.0 or 3.0 port? Please confirm if the recognition changes with the port type or when connected to an externally powered USB hub.
2. Are you able to access the dongle through your operating system and see the folders inside it?
3. How is the device recognized under Windows Disk Management? Email us a print screen of that window (as in the example below).
Please confirm that the device is not allowed to go to sleep according to your current Power Options settings.
If the issue persists please e-mail us - email@example.com - the following information:
1- Does the dongle's green light stays on?
2 -Do you have the same results when connecting the dongle to another USB port?
3 - Print screen of:
CP » cardPresso License and CP » USB Devices